I remember when I first discovered the power of empathy. I knew immediately that it would be good for me to learn to empathise more. It wasn’t that I was a cold, unemotional logician, but up to that point I had not fully understood the value of empathy and how it could enhance our influence for good. “This will be simple,” I thought, as I decided to respond more empathically. But when I came to do it, I was shocked at just how difficult it was. Why did I find it so hard? Because, as we have seen, empathy is more than simply feeling with others – it’s about expressing it. And expressing empathy requires sighs, hmmms, aaahs, perhaps even tears at times, as well as a whole range of other emotional expressions that we do not use extensively in our culture. Yes, we may sigh from time to time, but we are not used to remaining in this communication mode for more than a few seconds. To properly empathise is to be able to continue in kind of emotional communication, at least until the right emotional connection has been established with the other person.